Introduction

Welcome to Taza – Taste of Health, also hereby known as “we”, “us” or “Taza”. We are an online delivery service and these are the terms and conditions governing your (“The Customer’s”) access and use of Taza along with its related sub-domains, sites, mobile app, services and tools (the “Site”). By using Taza’s services, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of Taza’s services, which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use our services.

Taza reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of Taza’s services following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

Payment Terms and Billing Policy

By signing up for our services, or receiving our services, you agree to pay all charges and fees incurred as a result of your use of our services. You acknowledge that our billing system is the sole authority for determining the amount of your bill, and agree that the amounts shown on your bill are final and binding. You agree to pay your bill in full, without dispute or deduction, within the specified payment terms. Our company reserves the right to modify its billing rates and payment terms at any time, and you agree to be bound by such changes.

Payment Methods

Payments can be made through our customer app, linked below:

• Ios – https://apps.apple.com/pk/app/taza-taste-of-health/id1577039655
• Android – https://play.google.com/store/apps/details?id=com.conformiz.milkconsumerapp

Payments can also be made by directly depositing the amount into our bank account mentioned below.

• Account Title: Siddiq Farms
• Account Number: 1160-0105633843
• Bank: Meezan Bank Limited

Sharing proof of payment to our customer service will expedite the payment updation process

Payment Terms

The customer agrees to make payments according to the payment terms agreed upon in writing between Taza management and the customer. In the absence of any agreed-upon payment terms, the default payment terms shall apply. The default payment terms require that all outstanding dues up to the last day of each month must be paid in full on or before the 15th day of the following month. For example, all dues accrued up to July 31, 2024, must be paid by August 15, 2024. The customer acknowledges and agrees to adhere to these payment terms, and failure to do so may result in late payment charges and/or other actions as deemed necessary by us

Bill History

The customer may view their delivery history at any time through our customer app, or request the delivery history of a certain time period through our customer support whatsapp

Customer Support

For any inquiries, concerns, or assistance regarding your payment, please contact our customer support team via email, phone, or whatsapp during our business hours.

Policy Updates

We reserve the right to update or modify our payment terms and billing policy at any time without prior notice. Any changes to the policy will be reflected on our website and app.

By placing an order with us, you agree to abide by the terms and conditions outlined in this payment terms and billing policy. Thank you for choosing Taza. We strive to provide you with a seamless shopping experience and reliable delivery services.

Return or Exchange Policy

Eligibility for Returns

If your product is damaged, defective, or incorrect at the time of delivery, please raise a return request on the Taza app, website or customer support whatsapp.

Return requests must be raised within 14 days from the date of delivery.

Condition of Returned Products

Returned products must be unused, in their original packaging, and in the same condition as received.

Return Process

To initiate a return or exchange, please contact our customer support team via email or phone with your order details and a description of the damage or defect.

If you have an opening package video showing the condition of the product upon delivery, please provide this as it will expedite the process.

Replacement Process

If you opt for a replacement product, we will ensure that the new item is properly packed to prevent any further damage during transit.

We strive to process replacement orders promptly, and delivery times will be communicated to you accordingly.

Shipping Costs

We will bear the shipping costs associated with returning the damaged product and delivering the replacement item.

Exclusions

Products that have been used, altered, or damaged due to mishandling by the customer are not eligible for returns or exchanges.

Customer Support

For any inquiries, concerns, or assistance regarding our return or exchange policy, please contact our customer support team via email, phone, or whatsapp during our business hours.

Policy Updates

We reserve the right to update or modify our return or exchange policy at any time without prior notice. Any changes to the policy will be reflected on our website and app.

By placing an order with us, you agree to abide by the terms and conditions outlined in this return or exchange policy. Thank you for choosing Taza. We strive to provide you with a seamless shopping experience and reliable delivery services.

Privacy Policy

Introduction

This policy outlines how we collect, use, disclose, and manage your personal information when you interact with our website, app, services, and products.

Information We Collect

Personal Information: When you make a purchase or register for an account, we may collect personal information such as your name, email address, shipping address, and phone number.

Payment Information: When you make a purchase, we collect payment information such as credit card details or other payment method details.

Usage Information: We collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on each page.

Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

How We Use Your Information

Provide Services: We use your personal information to fulfill orders, process payments, and provide customer support.

Communicate with You: We may send you transactional emails and SMS, such as order confirmations and shipping updates. With your consent, we may also send you marketing communications.

Improve Our Services: We analyze usage data to improve our website, products, and services.

Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce agreements.

Information Sharing

We may share your personal information with third-party service providers who assist us in operating our website, processing payments, or providing customer support. We may also disclose your information in response to legal requests or to protect our rights or the rights of others.

Your Choices

You may update or correct your personal information by logging into your account. You can also unsubscribe from marketing communications by following the instructions in the email, app or SMS.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately.

Customer Support

For any inquiries, concerns, or assistance regarding our Privacy Policy, please contact our customer support team via email, phone, or whatsapp during our business hours.

Policy Updates

We reserve the right to update or modify our privacy policy at any time without prior notice. Any changes to the policy will be reflected on our website and app.

By placing an order with us, you agree to abide by the terms and conditions outlined in this privacy policy. Thank you for choosing Taza. We strive to provide you with a seamless shopping experience and reliable delivery services.

Refund Policy

Eligibility for Refund

If your product is damaged, defective, or incorrect at the time of delivery, please raise a refund request on the Taza app, website or customer support whatsapp.

Refund requests must be raised within 14 days from the date of delivery.

Applying for a Refund

If you have an opening package video showing the condition of the product and it clearly demonstrates the damage or defect, sharing it with our customer support will expedite the refund process.

If an opening parcel video is not available, we may arrange for the damaged product to be picked up by our delivery service. Once the damaged product is received and inspected, we will either issue a refund or arrange for a replacement product to be delivered, depending on your preference.

Refund Method

Refunds will be made through either the original payment method, or one of the methods mentioned below:

• Bank Transfer
• Easypaisa transfer
• Jazzcash transfer

Customers must ensure that the account details they provide for a refund are accurate. Taza will not be responsible for any loss due to incorrect information provided by the customer.

Refund Duration

Once approved, refunds may take up to 5 business days to process. If the refund is not processed within this time, please contact customer support.

Customer Support

For any inquiries, concerns, or assistance regarding your refund, please contact our customer support team via email, phone, or whatsapp during our business hours.

Policy Updates

We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to the policy will be reflected on our website and app.

By placing an order with us, you agree to abide by the terms and conditions outlined in this delivery policy. Thank you for choosing Taza. We strive to provide you with a seamless shopping experience and reliable delivery services.

Shipping Policy

Shipping Methods

We offer shipping via our own rider fleet for deliveries across Lahore. We currently only have deliveries available in Lahore.

Delivery Time

Estimated delivery time may vary depending on your location within Lahore. Generally, orders are processed within 1 business day from the date of purchase.

Delivery times are typically between 9 am to 1 pm on most days. However, please note that unforeseen circumstances such as natural disasters, public emergencies, or other disruptions may affect delivery schedules. We appreciate your understanding in such situations.

Shipping Charges

Taza does not charge shipping charges for regular orders. In case of an urgent order request, charges may be added.

Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. We will not be responsible for any delays or non-delivery resulting from incorrect or incomplete addresses.

Delivery Attempts

Our riders will attempt delivery to the provided address. In case of unsuccessful delivery attempts due to the recipient being unavailable, the rider may cancel the order.

Special Requests

In case the customer wishes for the delivery package(s) to be left at the given address, this request must be made in writing. If the customer requests leave-at-door delivery in writing, they acknowledge and agree that we will leave the order at the designated address location, and that we will not be responsible for any loss, theft, or damage to the order after it has been left at the address.

If the customer wishes the order to be delivered at an address different from the given address, they will need to request this in writing. If the customer requests delivery at a different address in writing, they acknowledge and agree that we will not be responsible for any loss, theft, or damage to the order resulting from this request

Delivery Confirmation

Once the order has been successfully delivered to the provided address, it is the responsibility of the recipient to inspect the package for any damages or discrepancies.

Customer Support

For any inquiries, concerns, or assistance regarding your order or delivery, please contact our customer support team via email, phone, or whatsapp during our business hours.

Policy Updates

We reserve the right to update or modify our delivery policy at any time without prior notice. Any changes to the policy will be reflected on our website and app.

By placing an order with us, you agree to abide by the terms and conditions outlined in this delivery policy. Thank you for choosing Taza. We strive to provide you with a seamless shopping experience and reliable delivery services.

Events Beyond our Control

We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your rights.

FAQs

1. Where do you deliver?

We currently only deliver in most areas of Lahore. To check if we deliver to your area, contact our customer support

2. How do you ensure that your milk is pure?

We keep strict supervision of the milk at all times to ensure that no water or other additives are added to the milk. Once the milk is packed, it is delivered directly to the customer

3. Is the milk raw or pasteurized?

We provide only fresh, raw milk currently. It needs to be boiled before use.

4. What is the difference between fresh milk and milk in a carton?

Carton milk (UHT milk) is given extreme heat for a very short time to kill off nearly all bacteria (good and bad), resulting in a very low nutrition milk product. Compared to that, fresh milk has all the nutrition and healthy components intact

5. What should I do if I receive a damaged or defective product?

If you receive a damaged product, please contact our customer support team within 3 days of receiving the order. We will guide you through the return or exchange process and ensure that you receive a replacement or refund accordingly.

6. Can I cancel my order after it has been placed?

Orders can only be canceled before 6 am on the date of delivery. In case the order is not canceled before then, you will need to accept the order at delivery. Failure to do so may result in delivery costs being charged to you.

7. How long does it take to receive a refund?

Refunds are processed promptly. Normally they may take 3-5 business days. However, if there is a delay due to unforeseen circumstances, they may take longer.

8. What payment methods do you accept?

We accept payments via credit/debit cards, and bank transfers. Please make sure to share your payment screenshot/ proof of payment to our customer support to ensure that the payment is updated correctly

9. How can I contact customer support?

Our customer support team is available via email, phone, or whatsapp during our business hours. You can find our contact information on our website’s ‘Contact Us’ page.

10. Can I change the delivery address after placing an order?

Yes, you can change the delivery address after placing an order. However, this must be done before the order is dispatched. Please make sure to inform customer support as well to ensure correct delivery

11. Do you offer free shipping?

We offer free shipping for all orders.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at info@tazatasteofhealth.pk or 0302-111-8292. You may also mail your concerns to our address “Off 3 km Bulhar Road, 22 km Ferozepur Road, Rohi Nala Rd, Dullu Kalan, Lahore, Punjab”, addressed to “Taza Admin”.